Salesforce Community Cloud Manager

Engagement Type: Upgrade.

Description: The successful candidate will be responsible for all customer facing written content, inspiring our customers to collaborate with an overall goal of growing the clients customer community into a first port of call for customer self help.

Minimum Years Experience: 5 Years

Key Skills Required:

• Strong history with Salesforce Communities product.
• Understanding of community networks with regards to design, functionality, strategy.
• Experience in multi channel content creation, Community design and strategic development.
• Ability to break down complex technical details and features into manageable, easy to understand content.
• Salesforce certifications, ADM 201, Community Cloud Consultant.

Areas of Responsibility:

• Create and manage a Salesforce Community which becomes the first place all of our customers go to get the answers to their questions.
• Work to build relationships with internal and external stakeholders in order to align community efforts.
• Help develop blogs, guides, knowledge articles and other customer success content.
• Review and respond to community comments and posts in a quick and timely manner.
• Create and manage reports and dashboards showing community usage and engagement.